Customer Service

Tell Us What You Think	Top of page

CMS welcomes all customer feedback, either positive or negative. To help manage the flow of information from our customers, we have created a special "Tell Us What You Think" web form. This form helps us understand customer perceptions about our products, services and company. Identifying areas of strength and needed improvement is kept at the very highest importance to CMS. You can submit feedback anonymously or provide your contact information to be contacted by a representative.

SPAM Blocking Programs	Top of page

Spam Blocking Programs If you are using a spam blocking program, you may wish to adjust your settings to allow messages from our domain cmsproducts.com to come through. Many Internet Service Providers run these programs on their mail servers, and while they are very effective in cutting down spam, they can hinder some legitimate messages from being received. If you send email to CMS and do not recieve a response within 72 hours, please contact us to followup at at 714-424-5520

What is CMS Privacy Policy?	Top of page

At CMS Products, Inc., we not only value your business, we respect your privacy. That's why whenever you visit us at cmsproducts.com, you'll never have to worry about whether or not information you share with us will be used without your permission.

When you send us email, submit a request for technical support or register for a service through our website, you will sometimes be asked to provide certain information. This is collected only to help us serve you, and will be used only for that purpose.

CMS will never distribute or sell information to other companies without first specifying to you, the Customer, that we intend to do so and giving you the opportunity to tell us you do not wish for your information to be shared. In these cases, CMS will always honor your request.

At CMS, our goal is to ensure you have a positive experience every time you contact the company - whether in person, on the telephone or on the web. To that end, we will sometimes use cookies to help us evaluate your experience on our site. Cookies are a harmless method of tracking data through a web browser. They can only be downloaded by the site which issues them. Usually, the cookies you receive from cmsproducts.com will expire when you end your browser session. Your web browser can be set to notify you when you are receiving a cookie and you can then decide whether or not to accept the cookie. CMS's web cookies are used mostly in product registration and online shopping to keep track of details such as your active shopping cart contents or registration info.

In addition to cookies, CMS uses web server logs to evaluate our web site and to discover what you find helpful and what you don't. The information in our server logs cannot be used to identify you personally. At cmsproducts.com, you will remain anonymous until you decide to provide us with personal information.

CMS reserves the right to change its privacy policy at any time, and will post any revisions on its website located at www.cmsproducts.com. We encourage you to review our Privacy Policy regularly for any changes. Your continued use of this web site or CMS's services will be subject to the then-current privacy policy.

We want to make sure that you feel comfortable on our web site. If you have any questions regarding your privacy, please don't hesitate to contact us.