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Customer Service - Shipping

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Shipping	Top of page

The CMS Products offers a variety of shipping and handling options at several different prices and delivery schedules through FedEx and UPS. All International orders are subject to special shipping terms. Customers who order from outside the United States will receive a separate email stating estimated shipping cost.

Next Day Air: Guaranteed delivery by 10:30 a.m., 12:00 noon, or the end of next business day depending on location. Items may be shipped by a variety of carriers, including UPS and FedEx.

2nd Day Air: Delivery to every address throughout the United States (excluding intra-Alaska shipments) and Puerto Rico by the end of the second business day. Items may be shipped by a variety of carriers, including UPS and FedEx.

3 Day Select: The ideal mix of economy and guaranteed on-time delivery, UPS 3 Day Select guarantees delivery within three business days to and from every address in the 48 contiguous states. Item's may be shipped by a variety of carriers, including UPS and FedEx.

Standard Ground Shipping: 2 to 7 business days after shipment within continental U.S. We do not offer UPS Ground to Alaska or Hawaii, select 2nd Day Air within those states. Items may be shipped by a variety of carriers, including UPS and FedEx.

FedEx 2 Day - Afternoon delivery, second business day.

FedEx Express Saver - Afternoon delivery, third business day.

FedEx First Overnight - Overnight delivery to major markets by 8:00 or 8:30 a.m., depending on destination ZIP code.

FedEx Standard Overnight - Overnight delivery by 3 p.m. to most US addresses; by 4:30 to rural areas.

FedEx Ground - 1-5 business days within 48 contiguous states 3-7 business days to/from Alaska and Hawaii.

FedEx Priority - Overnight delivery by 10:30 a.m. to most US addresses; by noon or 1:30 p.m. on Saturdays; by noon or 4:30 p.m. in remote areas.Please visit www.fedex.com or www.ups.com for specific delivery times and service availability for your area.

Shipping Promotions

Free Shipping Promotion - CMS currently offers free UPS Ground shipping for all domestic purchases over $100 shipping to destinations within the continental United States.

Carrier Selection

NOTE: From time to time, it may be necessary to ship products with special handling rules, service levels and/or weight and size restrictions using another carrier. You will be notified at time of shipment which carrier has been selected for your order and details on how to obtain delivery information.

Products that are currently in stock typically ship out the same day, if your order is received by 12 noon P.S.T. and your payment has been verified. Incomplete or incorrect information may result in processing delays.
If your shipping information differs from your bill to information, your order may be delayed for verification. Due to shipper restrictions, we cannot deliver to P.O. Boxes, APO/FPO, U.S. Territories or international addresses.


Shipping Service Level	Top of page

CMS will ship products according to your selected shipping instructions. CMS will ship product Monday-Friday 8-5 p.m.. Orders will be processed and shipped within 48 hours, pending approved credit. Orders received on Saturday and Sunday will be processed on Monday. If CMS learns it cannot ship within the estimated times, you will be advised via email of the new estimated shipment date. For items on backorder, CMS may ship whenever the product becomes available without any notice to you.


Do I have to pay customs fees if I live in Canada	Top of page

Custom and tariff fees may apply, as our orders are shipped from the United States. Please reference your country's import laws for more information.


Tracking Your Order	Top of page

Visit the Order Tracking page and enter your email address and password to check the status of your order. Once you are logged in, click "View Order Status and History" then click the"Track" button. Tracking information is available from Federal Express and UPS 24 hours after your order ships. Orders placed for in-stock items before 2 p.m. PST will ship the same day. Orders placed after 2 p.m. PST will ship the following business day, Monday through Friday. There is no Saturday or Sunday shipping.

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