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All CMS products come with a limited warranty the terms of which are incorporated into these terms by this reference.
Warranty Period
- Desktop 3.5" Drives 1 year
- EasyMove (PCMCIA Notebook Hard Drive Enclosure & Data Transfer Kit) 1 year
- Notebook Drives 3 years
- PCMCIA Fire & Forget® 1 year
- Automatic Backup System 3 years
>> More information about CMS Products Warranty
CMS offers a limited 30 day money back guarantee on all products purchased through CMSPRODUCTS.COM with the following exceptions:
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Backup Systems - ABSplus and Velocity Series backup systems have a limited 90 day money back guarantee.
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BounceBack® Software - CMS does not provide refunds for opened, non-defective software. Defective software may be returned within 30 days of shipment for replacement only. The replacement product will be the same title and version as the original product ordered.
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Software Downloads - CMS does not provide refunds for downloaded software.
CMS will authorize returns and exchanges up to 30 days, with the exception of ABSplus and Velocity Series backup systems, which have a limited 90 day money back guarantee. CMS does not provide refunds for opened, non-defective software or software downloads. Defective software may be returned within 30 days of shipment for replacement only. The replacement product will be the same title and version as the original product ordered.
Should you wish to return the item for any reason, you must call CMS Customer Service at 1-(714) 424-5520 to receive an RMA number and must do so prior to the end of the 30th day following shipment of the product by CMS. All returns must be in the original CMS packaging and contain all items provided with the product.
After the 30 day period you may only return the product pursuant to CMS' limited warranty terms. All returns must be in the original CMS packaging and contain all items provided with the product.
Refusal Policy
Shipped items that are either refused by the customer or in the event continual delivery attempts fail, will be returned to CMS Products and credited for the product cost and tax, less shipping and handling. CMS may assess additional handling charges if incorrect address information is provided or product is refused and returned. Please allow 3 to 4 weeks for a credit to be issued. It is the customer's responsibility to make immediate and adequate arrangements with the shipping company to accept a shipment in the event of a failed delivery.
Instructions for Returns
To return a product please follow these simple steps:
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Request a Return Authorization Number by calling 1- (714) 424-5520. |
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Write Your RMA Number on Your Return - Once you have received your RMA number, please write it clearly on the outside of the package to be returned. If the RMA# number is marked incorrectly or incomplete or not on the package at all it may create a delay in credit or re-shipment of repaired product.
All products must be returned in the original manufacturer packaging. If your product was shipped in a standard carton, please be sure to return using the same or similar packaging. When using the original carton, please ensure that previous shipping labels or other markings have been removed or covered completely. |
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Ship the Product Back to Us - We advise that you ship the product back to us via UPS or FedEx to ensure proper delivery. CMS Products will not be responsible for items lost in transit to our center or without a Proof of Delivery signature. It is the customer's responsibility to retain a copy of the return tracking number in the event of a 'lost' shipment until a credit has been issued or a replacement product has been shipped. |
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Receive Your Refund or Replacement - Once the return is received, please allow 7-10 business days for the credit to appear on your account. Credit will be issued to the payment method or credit card used for your original purchase only. Replacements will ship within 72 hours of receipt of your return, excluding weekends and holidays. |
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