The following link will direct you to our Contact Us
web page where you can send us a direct email with the information that we require to attempt to troubleshoot your issue if possible. We will then instruct you on how to send us a copy of your entire BounceBack log file.
1. Did you create two backup sets for each data partition (C:\ and S:\) or did you include both drives on a single backup set?
2. Is the backup device a locally attached drive or a network attached storage drive.
3. Is the S:\ drive a local drive or a network storage drive / share?